Lead time on most items is 2 weeks due to supply chain constraints. We will contact you if it is estimated to be longer.

Limited Warranty

Craft Metrics offers a one year limited warranty on parts and labour for devices that we manufacture.

To make a warranty claim, email info@craftmetrics.ca with a description of the issue. We will help you troubleshoot the issue to determine if it is a hardware failure.

If it is a hardware failure covered under our warranty program, you can send it back to us for repair or replacement. Shipping is covered in one direction only. So you cover shipping back to us, and we will take care of the rest. 

The warranty does not cover manuals, disposable batteries, damage from neglect, misuse, contamination, alteration, accident or abnormal conditions of operation or handling, including failures caused by use outside of the product's specifications.